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FREQUENTLY ASKED QUESTIONS
REFUNDS AND EXCHANGES:
No refunds. All sales are final. Deposits are nonrefundable. A credit would be given and can be used on a later date. Personalized or other customized product may not be returned for refund or exchange under any circumstances unless stated otherwise during time of purchase.
NEED BY DATE:
A need by date, NOT a party date MUST be provided with your order. That is how I prioritize my projects to ensure your order arrives on time.
CUSTOM ORDERS:
ALL items can be modified in color and size or even embellished. The style/ format can be changed as well. All custom/ personalized items are made to order. THEY ARE NOT READY TO SHIP.
ADDITIONAL POLICIES/ INFORMATION:
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INCORRECT INFORMATION OR SPELLING:
Some items do not require proofs, so they will be sent with the text you provided at checkout. It's your responsibility to provide the correct details when you purchase, or immediately message us with any corrections. We do not take responsibility for spelling errors that were included in the form.
COLOR STANDARDS:
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Our printed colors are close, but not exact. They vary slightly in part because of the different types of paper - label, tag, vinyl, paper. Also, the ink color varies slightly from one day to the next. Many factors affect the printed colors, including changes in humidity and air temperature, age of consumable press parts, temperature of the press, and whether the job is at the beginning of a run or at the end. We calibrate daily, check hourly and adjust continually to maintain the colors within a small, specified range. With this being said, we cannot offer refunds based on exact color matching because all of the items are handmade and exact colors and shapes may vary or appear different than shown in the photos.